FRONT OFFICE
We offer top notch training to help you differentiate your office from your competitors. Our front office training is geared toward keeping you compliant with all Federal and California Labor Laws while our financial acumen training is designed to make sure you are working smarter and not harder.
Services Include:
- Five Star Customer Service Training
- Scheduling For Success
- Treatment planning and case presentation training
- Leadership Training
- Records Compliance (HIPAA Training)
- Phone Skills and Insurance Acumen training
- Practice Development, Regulatory (OSHA) Compliance Training
BACK OFFICE
We offer many services for you back office staff ranging from KPI Analysis & Budget Building Services to Inventory & Supplies Overhead Tracking to get your practice on the track to raising your bottom line.
Service Include:
- KPI Analysis & Budget Building Services
- Inventory & Supplies Overhead Tracking
- Workforce Efficiency Through Automated and Skills-based Routing
- Employee Engagement and Empowerment
- Connected Systems, Workloads and Employees to Provide Continuous Workforce Optimization
- Increased Management of Operational Costs and Improved Business Performance
MARKETING
We offer Marketing Services to help get new patients though the door. We do this through External Marketing, Internal Marketing, Social Media Presence and custom built Websites that are designed to convert traffic to patients.
Service Include:
- External Marketing
- Internal Marketing
- Social Media
- Website Development
- Analytics and Tracking
- Reputation Management
REMOTE BILLING
We offer A way to outsource the task of insurance billing in your office. We use highly secure software to remote into your desktop to work on your billing as if we are sitting right in your office.
Service Include:
- Claims Submittal
- Pending Claim Follow-Up
- Posting Payments
- Creating Statements for Balances Due
- AR Follow-Up
- Insurance Verification & Eligibility
- Generate Reports and KPIs for Healthy Accounts Receivable
WHO WE ARE
Practice Management Partners is a full scope Dental Business Management Firm. The goal with every client is to create a comprehensive action plan, in which the entire dental team is trained to be more efficient, create a Budget to work off of as a road map to successfully implement the Vision of the Practice Owner. Each action plan is diligently and individually crafted to represent both the client’s objectives and the consultant’s recommendations. Most importantly, to make sure our clients are compliant and financially viable year after year.
In other words we customize our program to fit your practice needs. We never expect you to reschedule patients or negatively impact the practice by closing the doors for lectures and classes. We bring the training and implementation to you.
Every package comes with on-site visits as well as unlimited offsite support. If you have an image of what services you would ideally like to have, every package we offer can be customized to fit your specific needs. Additionally, every onsite visit will be planned to minimize interruption to patient care which means your financial investment will not include a loss of production as it might with other consulting companies.
Partnering with Dentist is what we do, we take care of the employees and business office, while you take care of PATIENTS
What our clients say
SHAUN PRYOR, RDA
OWNER OF PRACTICE MANAGEMENT PARTNERS
Shaun Pryor is an expert in practice management, employment practices, patient management and dental business budgeting. Ms. Pryor demonstrates outstanding strategic and analytical skills, attention to detail, and intuitiveness. She has an exceptional ability to consult, train, motivate and lead dental practice owners and dental teams of complex structure and dynamics.
SHALENA DESMOND PHR, SHRM-CP
Shalena has over 15 years of diverse human resources (HR) and management experience that spans start-ups and established organizations. She has extensive hands- on experience leading HR initiatives including policy design, compensation, performance management, recruiting, compliance reporting, HRIS implementations, HR workflow development, training and development, and benefits administration.
Kelli Wilkerson-Chastain
Kelli Wilkerson-Chastain has been working in Business and Marketing throughout her whole career. She graduated with her Masters in Marketing from the University of Minnesota and went directly into high level management. After managing several large retail chains on a store and district level with much success, Kelli found her way to the dental industry in 2012 and worked for a large Corporate Dentistry company. With them, she launched and marketed new offices from the ground up, managed offices on an individual as well as a multi-unit level and worked in office alongside staff as well as taught classes for all front office and management roles to educate employees on best practices, auditing procedures and financials and how to implement these skills to help the doctors have a more successful business and practice.
Cindy Hartwell, Dental Benefits Specialist/ Advisor
Cindy Hartwell started her career in dental over 25 years ago as an RDA in private practice. She later transitioned into the role of Office Manager.
After a decade in private practice, she worked for a large dental insurance company for 16 years. While working in the insurance industry, Cindy held multiple roles, including dental claims auditor, grievance/appeals analyst, trainer, professional relations representative, and network specialist.
Following her years in the dental insurance industry, she used that experience while working for the California Dental Association. She consulted dentists and their teams on dental benefit plans, helping them navigate the ever-changing dental marketplace while advocating for them as a dental benefits analyst.
ASHLEY, RDA
My name is Ashley, I have been doing remote services since March of 2022. I absolutely love being able to work from home and being able to be with my 2 beautiful kids more. I have been in the dental field for over 7 years as a RDA. Loved being able to multi task working in the back and also front office duties. My favorite hobbies are camping, boating and going on new adventures with my family.
BETSY GUERRERO, RDA
Hello my name is Betsy Guerrero and I am a Registered Dental assistant with 15 years experience in the dental field. I’m well rounded in all front and back office duties and have a passion for dentistry. When I have free time I love to spend it with my family and take trips to Disneyland. I have two cats and two dogs and each day contemplate adding and additional fur baby to the family.
Katelyn
Katelyn is the newest member of our billing team. She earned her Bachelor of Science degree in Agricultural Business at Kansas State University while competing as a member of their Division 1 Equestrian Team. Katelyn’s broad work experience ranges from retail customer service to accounts receivable and payroll. When she’s not working, Katelyn enjoys spending quality time with her family and friends, working out, hiking with her two dogs and husband, reading a good book, and making candles.
Daniel, Jr. Advisor
Daniel is a Bay Area native that has been in dentistry 20+ years, specializing in expanding pediatric and endodontic practices. He is dedicated to helping dental professionals navigate practice management, improving operational efficiency, enhancing patient experience, and overall practice growth.
On his free time, he enjoys hiking with his two dogs, Bailey and Bella.
HOW WE SUPPORT YOUR PRACTICE
- Customizable development training for employees and or leaders
- A full dental practice management assessment including a marketing assessment
- Information on and support with billing medical insurance for higher reimbursements
- Support with annual goal planning and budget implementation
- Customer service and patient care initiatives to strengthen commitment and satisfaction
- Access to a network of dental experts including direct access to CDA’s Practice Support Department
- A complete human resources compliance assessment with an action plan
- All of the resources needed to attain or maintain HR compliance including building and delivering a customized employee handbook
- Partnership and one-on-one HR and management training for you and all of the members of your leadership team
- Help with recruitment and on-boarding
- Support on employee file management and I9 compliance
- Designing and delivering performance management tools
- Guidance and assistance with terminations,
- Understanding and implementing wage and hour laws,
- Employee engagement surveys
- Exit Surveys
- Developing and implementing competitive compensation and benefits packages
- Guidance on leaves of absences, requests for accommodation and claims of workplace injuries
- Support with payroll processes and human resource information management systems